Growing Compassion Through Understanding: NJHealth Volunteers Attend Dementia In-Service

NJHealth Hospice Volunteers Dennis Jones of Somers Point, Jill Naame of Absecon, and Ruby Martinez of Vineland with Ottilie Parsons, RN, from Upper Township who presented the in-service on dementia.

At NJHealth Hospice and Palliative Care, learning never stops—especially when it comes to providing the most compassionate care possible. Recently, our dedicated volunteers gathered for a meaningful in-service focused on understanding dementia and how to best support patients experiencing cognitive decline.

The session was more than just educational—it was deeply personal and eye-opening. Volunteers spent time learning about the types of dementia and the common symptoms that families and caregivers encounter each day. From memory loss and confusion to changes in mood, communication challenges, and altered behaviors, the discussion helped bring clarity to what can often feel overwhelming.

"I really enjoyed the Dementia in-service not only because of the camaraderie between the volunteers, and hearing about their experiences, but all the genuine enthusiasm the NJ Health Hospice staff has towards the patients," said volunteer Jill Naame of Absecon, "I am proud to be a volunteer here."

What made the in-service especially impactful was the focus on real-life interactions. Volunteers explored how behaviors such as agitation, wandering, or repetition are not intentional actions, but rather expressions of unmet needs, confusion, or even pain. With this understanding, the group worked through thoughtful, practical strategies to respond with patience, empathy, and reassurance.

The volunteers learned techniques such as:

• Using calm, simple language

• Offering reassurance instead of correction

• Creating a sense of familiarity and comfort

• Redirecting attention in a gentle, supportive way

Through shared experiences and discussion, volunteers also gained confidence in their ability to connect with patients who may struggle to communicate in traditional ways. There was a strong emphasis on meeting patients where they are—honoring their dignity, respecting their journey, and offering presence over perfection.

“This kind of training helps our volunteers feel empowered,” said Ottilie Parsons, RN. regional clinical liaison who conducted the in-service. “It reminds us that even when someone’s memory fades, their need for compassion, connection, and kindness never goes away.”

The in-service also sparked an important conversation about the emotional side of caregiving. Volunteers reflected on how dementia impacts not only patients, but families as well—and how their role can bring comfort during some of life’s most challenging moments.

NJHealth Hospice and Palliative Care is committed to providing ongoing education to support its dementia care program, ensuring that the unique and evolving needs of patients with cognitive decline are met with compassion and expertise. Through a combination of in-service training and continuing education opportunities, both staff and volunteers receive specialized education focused on understanding dementia, communication techniques, and person-centered care approaches.

"This ongoing education equips team members with the skills and confidence needed to support not only patients, but also their families, who often face emotional and practical challenges throughout the disease journey," said Parsons, "By fostering a culture of learning and empathy, NJHealth ensures that every interaction reflects dignity, patience, and meaningful connection for those living with cognitive decline."

Because in hospice care, every moment matters—and understanding makes each moment even more meaningful.

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